Most questions have an answer here. If yours does not, write to support@wordtumbler.app.
Always include your name in the game. It is at the top of Settings. The Contact support row in Settings starts an email with your name and the app's version already in it. There is no email address on your account, so your name is the only way we can find you.
They are gone, and we cannot get them back. We are sorry. This one upsets people, and the reason is worth knowing.
Wordtumbler never asked you for an email address or a password. That is on purpose: it means there is nothing about you for anyone to lose or leak. The cost is that there is nothing for us to look you up by. Your account lives as a key on the old phone.
Moving an account to a new phone is something we want to add. It does not exist yet.
Same answer, and we are sorry. The account went with it.
Settings › Account › Delete my account and data.
It removes everything: your name, all your results, and your friends. Straight away, and it cannot be undone.
Do it before you delete the app. Afterwards the button is gone and we cannot find your account.
Yes. Your first ranked attempt at a day is your result, whatever happens on it.
That is what makes the leaderboard fair: everyone gets one go at the same words.
You can replay any day as many times as you like afterwards. Replays get their own board and never affect the main one.
Practice is unlimited and never ranked.
That still counts. We know that is annoying.
It has to work that way. If a bad first go could be thrown away, everybody's first go would be a free look at the words.
Please tell us. Send the word and which day it was on.
A word that should not be in a game rated 4+ is a mistake, and we remove it.
If a result could not have been played by a person, for example a board cleared faster than anyone can move, it is rejected.
If you think that happened wrongly, write to us with your name in the game and the day, and we will look. It is one person reading an email, not a system.
Yes. Practice and Quick word work with no connection, from the first time you open the app.
The daily puzzle needs a connection to fetch the day and to send your result.
Not exactly, but practice is never ranked and never appears on any leaderboard. If you would rather not be on a leaderboard, play practice.
Yes, whenever you like: Settings › Your name. You pick two words from our list. You cannot type a name.
If you change it by mistake, your old name is kept for you for 24 hours. Pick it again in that time and it is yours.
Open Friends from the main screen. Show a friend in the same room your code, or send someone an invite link. There is no search, so nobody can find you unless you give them a code or a link.
You can stop sharing a link at any time, and you can see who has used it.
Open Friends, choose the player, and block them. They are not told. You stop following each other, and they cannot connect with you again unless you unblock them.
After each game the app sends us where your fingers landed and where the balls were, so we can fix problems like a ball that is hard to catch. It never affects your score, and only we see it. Turn it off in Settings › Testing.
No, and there never will be. Nothing bought or given can change a ranked run.
support@wordtumbler.app, with your name in the game. We read everything.